Matilda Internet, 29 Gregory St, Mackay, QLD 4740     0749 530711

matilda internet facebookmatilda internet google plusmatilda internet pinterestmatilda internet youtube twitter matilda internet

Critical Information Summary for NBN 100/40mbit

Information About The Service

The service: Matilda Internet is an NBN, ADSL1, ADSL2+, SHDSL, WIRELESS and DIALUP service provider offering fast speed internet access with a monthly included data allowance. On some services you can choose to have you speed reduced (shaped) to 256Kbps once you used up all your included allowance or you can continue using the service at the same speed and pay excess data charges. The NBN service for 100/40 does not use any on-peak/off-peak scheme. Uploads and downloads are counted towards your total monthly usage. Speeds will be 100mbit downstream and 40mbit upstream for a FTTP service however FTTN speed will vary based on the condition of your phoneline, distance to the node and other contributing factors. 


Bundling: Not applicable for NBN Internet.


Mandatory components: You will require a modem/router for this service. The monthly fee does not include the cost for a modem/router unless otherwise specified but you may purchase one from us at an additional cost. Please contact us for further information Minimum term: The service is available with a minimum term of 12 months or 24 months.


Important conditions: This service may not be available at your location. Please call us on 0749530711 to find out if you can be connected to this service at your location. This service provides you with a dynamic IP address. Static IP addresses can be purchased at an additional cost. Please contact us for further information.

Information About Pricing

Minimum monthly charge for 100/40Mbps FTTN, FTTP only:

Monthly included allowance

2000 GB

Minimum monthly charge
12 month contract


Minimum charge for entire term


Minimum monthly charge
24 month contract


Minimum charge for entire term


Maximum monthly charge:

The maximum monthly charge depends on whether you have chosen to consume additional data via our excess charges.

Early termination charges:

If you cancel your service prior to the end of your contract term you will incur early termination charges. These are calculated by multiplying the number of outstanding contract months times the minimum monthly contract charge.

Unit Pricing Information for 100/40Mbps FTTN, FTTP only:

Monthly included allowance

2000 GB

Cost of using 1GB incl. in allowance, 12 month contract


Cost of using 1GB incl. in allowance, 24 month contract


Excess data charges (when service is not speed-shaped)


Other Information

Usage information:

You can monitor your usage at or by calling us on 07 49530711.

Enquires, feedback and complaints:

We are committed to providing you with excellent service. Please contact us by calling 0749 530 711 or by sending an email toThis email address is being protected from spambots. You need JavaScript enabled to view it. if you have any questions, would like to give feedback or complain.

Telecommunications Industry Ombudsman

We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact.

You can contact the TIO as follows:

Phone: 1 800 062 058

Fax: 1 800 630 614