Critical Information Summary Ultrafast ADSL2

The service:

Matilda Internet is an NBN, ADSL1, ADSL2+, SHDSL, WIRELESS and DIALUP service provider offering fast speed internet access with a monthly included data allowance. On some services you can choose to have you speed reduced (shaped) to 64Kbps once you used up all your included allowance or you can continue using the service at the same speed and pay excess data charges.

Bundling:

You must have a dedicated phone line for this service to work. This service is not conditional on you having a phone line with us and equally the phone line rental is not included in some of the services. Please contact us if you wish to have a service that also includes a phone line with us.

Mandatory components:

You will require a modem/router for this service. The monthly fee does not include the cost for a modem/router unless otherwise specified but you may purchase one from us at an additional cost. Please contact us for further information

Minimum term:

The service is available with a minimum term of 12 months or 24 months.

Important conditions:

This service may not be available at your location. Please call us on 0749530711 to find out if you can be connected to this service at your location.

This service provides you with a dynamic IP address. Static IP addresses can be purchased at an additional cost. Please contact us for further information.

Minimum monthly charge:

Monthly included allowance 2 GB 50 GB 125 GB
Minimum monthly charge
12 month contract
$54.95 $59.95 $69.95
Minimum charge for entire term $659.40 $719.40 $839.40
Minimum monthly charge
24 month contract
$54.95 $59.95 $69.95
Minimum charge for entire term $1318.80 $1438.80 $1678.80
Minimum monthly charge (continued):
Monthly included allowance 200 GB 275 GB
Minimum monthly charge
12 month contract
$79.95 $89.95
Minimum charge for entire term $959.40 $1079.40
Minimum monthly charge
24 month contract
$79.95 $89.95
Minimum charge for entire term $1918.80 $2158.80

Maximum monthly charge:

The maximum monthly charge depends on whether you have chosen to consume additional data via our excess charges.

Early termination charges:

If you cancel your service prior to the end of your contract term you will incur early termination charges. These are calculated by multiplying the number of outstanding contract months times the minimum monthly contract charge.

Unit Pricing Information:

Monthly included allowance 2 GB 50 GB 125 GB
Cost of using 1GB incl. in allowance, 12 month contract $27.48/GB $1.20/GB $0.56/GB
Cost of using 1GB incl. in allowance, 24 month contract $27.48/GB $1.20/GB $0.56/GB
Excess data charges (when service is not speed-shaped) $150/GB but capped at $35 per month Capped Capped

Unit Pricing Information (continued):
Monthly included allowance 200 GB 275 GB
Cost of using 1GB incl. in allowance, 12 month contract $0.40/GB $0.33/GB
Cost of using 1GB incl. in allowance, 24 month contract $0.40/GB $0.33/GB
Excess data charges (when service is not speed-shaped) Capped Capped
Usage information:

You can monitor your usage at www.matilda.net.au/internet or by calling us on 07 49530711.

Enquires, feedback and complaints:
We are committed to providing you with excellent service. Please contact us by calling 0749 530 711 or by sending an email to sales@matilda.net.au if you have any questions, would like to give feedback or complain.

Telecommunications Industry Ombudsman
We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact.

You can contact the TIO as follows:
Phone: 1 800 062 058
Fax: 1 800 630 614
Online: http://www.tio.com.au/making-a-complaint
This is a summary only. Please contact us for further information or visit our website for full Terms and Conditions.

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