Critical Information Summary Prepaid Wireless

The service: Matilda Internet is an NBN, ADSL1, ADSL2+, SHDSL, WIRELESS and DIALUP service provider offering fast speed internet access with a monthly included data allowance. On some services you can choose to have you speed reduced (shaped) to 64Kbps once you used up all your included allowance or you can continue using the service at the same speed and pay excess data charges.

Bundling: Not applicable for wireless internet. Mandatory components: You will require a USB Wireless dongle for this service. This can be purchased for a one off charge.

Minimum term: The service is available with no contract.

Important conditions: This service may not be available at your location.

Please call us on 0749530711 to find out if you can be connected to this service at your location. This service provides you with a dynamic IP address.

Minimum monthly charge (without snap-ons):

Monthly included allowance 300 MB 1 GB
Minimum monthly charge
no contract
$14.95 $69.95

Maximum monthly charge:
The maximum monthly charge depends on whether you have chosen additional snap-ons.

Early termination charges:
Not Applicable for prepaid wireless.

Unit Pricing Information:

Monthly included allowance 300 MB 1 GB
Cost of using 1GB incl. in allowance, no contract N/A $69.95/GB

 

Usage information:

You can monitor your usage at www.matilda.net.au/internet or by calling us on 07 49530711.

Enquires, feedback and complaints:
We are committed to providing you with excellent service. Please contact us by calling 0749 530 711 or by sending an email to sales@matilda.net.au if you have any questions, would like to give feedback or complain.

Telecommunications Industry Ombudsman
We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact.

You can contact the TIO as follows:
Phone: 1 800 062 058
Fax: 1 800 630 614
Online: http://www.tio.com.au/making-a-complaint
This is a summary only. Please contact us for further information or visit our website for full Terms and Conditions.

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